SHIPPING AND DELIVERY POLICY
SHIPPING AND DELIVERY POLICY
- We ship our products Worldwide.
- After your order is received we usually ship within 1-5 working days.During Holiday season or special offers it could take a few extra days to process and ship your order.
- We will ONLY ship orders to the address confirmed on your Paypal. In case you want your order be shipped to a different address you need to leave a note on your order or send an email to firstname.lastname@example.org with the new address and making reference to the order number and name. Please make sure to do it immediately after you place the order. No other communication methods will be accepted.
- An email with the tracking information will be sent to the email registered for your purchase (please remember that we only have the email you gave us for your order so if you used a different email or you used another person´s paypal account you need to check those emails). Also do not forget to check your SPAM folder in case our email went there. The information will be updated in your order too so you can check it directly in the email you got after your purchase.
You can use www.17track.me to track your package and once is in your country it should show up on the official mail from there.
- We send all packages with Correos de Mexico and they will arrive through the official mail of your country. Express shipping is available (except for polishes) If you want another shipping service please contact us direct and we will do our best to help.
- Service Transit Time is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season. Since its an international transaction it could take from 2 to 8 weeks after shipping to arrive to you depending on custom´s clearance of your country.
- All packages include tracking but NO insurance. You can contact us to insurance you package.
- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying. Note that if customs of your country rejects the package and returns it to us, we can refund the total cost of your product but no the shipping cost. If you want it to be send it again shipping cost will need to be paid again. If customs keeps or dispose your package because of importation´s policies of your country, the money will not be refund unless you had paid the insurance.
- Because of Mexico customs regulations we can only send up to 2kg, which is 36 polishes 14ml or 100 mini polishes or plates, if you want more than that amount please make a new order.
- If one of your items is damaged in transit, we will send you a replacement in your next order unless you purchased the insurance, it this case, we will send you an immediate replacement..
- Please note that we NEVER send the packages requesting a signature unless you requested. An extra fee will be charged for this service. You will be required to sign the orange note provided by Mexico Post. Sometimes depending on your mailing service or postman a signature will be required but this is not from us.
- If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!